When Can I Expect My Order?
We currently only deliver orders within the UK mainland.
Online orders are processed and delivered within 5 working days. Deliveries are normally made by Royal Mail and will between the hours of 8am and 6pm, Monday-Friday (except bank or national holidays). You will receive an email from Scone Palace once your order has been dispatched.
Important - if no one is available to take delivery then the parcel will be taken to a local post office for collection by the customer.
All delivery charges are included within the products price for UK mainland addresses.
If you are an international customer wishing to order something for delivery to an address outside of mainland UK then please contact us so we can look into delivery options.
For corporate customers or those looking to purchase large volumes, please contact us so that we can look into offering the best delivery options.
Cancellations & Returns
Orders can be cancelled up to the day of dispatch, when a full refund will be credited. Please contact us on 01738 552300 at your earliest opportunity should you wish to cancel your order.
Any faulty or damaged items must be reported in writing by letter, fax or e-mail within 7 days of receipt of delivery.
Customers who have made purchases online have the right to return unwanted or unsuitable items up to seven days after receipt of goods. Where this right is exercised you will be refunded within seven days on receipt of returned goods.